#Another word for issue or problem is software
We want all of our software releases to go to production seamlessly, without defects, where everyone is aware and informed of the outcomes and status. The company failed to deploy the releases on-schedule over 50% of the time. Deployment in this case is the work necessary for taking a production ready binary and installing, testing and releasing it into the production environment. They had issues deploying new software releases into the production environment. That is, it should take a reasonable amount of time to formulate, try and deploy a potential solution.Ĭonsider a software development and hosted data services company that supplies products and services to wireless carriers. Your problem statement should be solveable. Each of the answers will help to zero in on the specific issue(s) and frame the Issue Statement. employees, suppliers, customers, shareholders, etc. Why - Why is it important that we fix the problem? - What impact does it have on the business or customer? - What impact does it have on all stakeholders, e.g. Where - Where is the issue occurring? Only in certain locations, processes, products, etc. When - When does the issue occur? - When does it need to be fixed? What is the issue? - What is the impact of the issue? - What impact is the issue causing? - What will happen when it is fixed? - What would happen if we didn’t solve the problem? organizational, work flow, geographic, customer, segments, etc. What - What are the boundaries of the problem, e.g. Who - Who does the problem affect? Specific groups, organizations, customers, etc. From the from Rudyard Kipling's "The Elephant's Child" which opens with: The 5 'W's - Who, What, Where, When and Why - is a great tool that helps get pertinent information out for discussion. Method - the process that will get followed to solve the problem.For example, our problem is that we don't have an ERP system. It is not a "lack of a solution" statement. Issue Statement - one or two sentences that describe the problem using specific issues.Vision - what does the world look like if we solve the problem?.It is used to center and focus the team at the beginning, keep the team on track during the effort, and is used to validate that the effort delivered an outcome that solves the problem statement.
A problem statement expresses the words that will be used to keep the effort focused and it should represent a solveable problem.Ī problem statement is a clear concise description of the issue(s) that need(s) to be addressed by a problem solving team.The 5 'W's can be used to spark the discussion about the problem.A problem statement is a clear description of the issue(s), it includes a vision, issue statement, and method used to solve the problem.
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